FAQ

Advice and answers from the Prep Sportswear Team

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23 articles in this collection
Written by Joshua

When will my order ship?

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Written by Joshua
Updated over a week ago

What is your return policy?

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Updated over a week ago

How do I cancel my order?

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Written by Joshua
Updated over a week ago

How do I change my order?

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Written by Joshua
Updated over a week ago

How will my order ship?

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Written by Joshua
Updated over a week ago

Will I get an order confirmation?

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Written by Joshua
Updated over a week ago

How can I check the status of my order?

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Written by Joshua
Updated over a week ago

Where do I enter my promo code?

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Written by Joshua
Updated over a week ago

What if my promo code isn’t working?

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Written by Joshua
Updated over a week ago

The reviews of the product I want say that it “runs small” or “runs large”. Should I order a larger/smaller size than I typically wear?

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Written by Joshua
Updated over a week ago

What if I don’t know my measurements?

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Written by Joshua
Updated over a week ago

Do products run “true to size”?

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Written by Joshua
Updated over a week ago

How do I select the right size?

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Written by Joshua
Updated over a week ago

Who produces and fulfills product orders placed with this website?

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Written by Joshua
Updated over a week ago

How can I determine if a store offers officially licensed product?

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Written by Joshua
Updated over a week ago

Why can’t I add a name to my item?

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Written by Joshua
Updated over a week ago

I have entered a number and/or year, but it isn’t showing up in the design. What’s wrong?

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Written by Joshua
Updated over a week ago

There is a product I like, but it includes text/graphics I don’t want. Can I change it?

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Written by Joshua
Updated over a week ago

I don’t see my favorite school listed? How do I get products for my favorite school?

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Written by Joshua
Updated over a week ago

Can I ship to an address outside of the United States?

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Written by Joshua
Updated over a week ago

Will you charge sales tax on my order?

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Written by Joshua
Updated over a week ago

What can I use as a form of payment?

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Written by Joshua
Updated over a week ago

What if a product is out of stock?

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Written by Joshua
Updated over a week ago